At SmileDirect Dental Care, privacy is part of good care. This policy explains what information we collect, why we collect it and the choices available to you when you use our website or contact our team.
This policy applies to smiledirectdental.com and related appointment-request experiences. It does not replace the privacy practices or notices you may receive as a patient in our office.
Overview
SmileDirect Dental Care (“SmileDirect,” “we,” “us” or “our”) is committed to handling information responsibly. By using this website, you acknowledge the practices described here. If you do not agree with this policy, please discontinue use of the site.
Information we collect
We collect information you choose to provide, such as your name, email address, phone number, preferred appointment details and the contents of a message you send us. We may also receive information when you call, email or visit our office.
When you browse the site, limited technical information—such as browser type, device type, approximate location and pages visited—may be collected automatically through cookies or similar technologies.
How we use information
We use information to respond to questions, coordinate appointment requests, provide requested services, improve our website and communicate about care you have asked about. We may also use aggregated, non-identifying information to understand how visitors use the site.
Cookies and your choices
You can adjust cookie settings in your browser. Some site features may work differently if certain cookies are disabled. You can also ask us to update or remove information you submitted through the website, subject to records we must retain for legal, safety or care-related reasons.
To stop receiving non-essential messages, follow the unsubscribe instructions in the message or contact our team directly.
Security and retention
We use reasonable administrative, technical and physical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending sensitive health details through a general website form.
We retain information only as long as reasonably needed for the purpose collected, to provide services, resolve questions, meet professional obligations or comply with law.
Contact us
If you have a privacy question or want to make a request about information you submitted online, please reach out:
We may update this policy from time to time. The effective date at the top of this page shows when it was last revised.